ROLES AND RESPONSIBILITIES FOR PATIENT COMMUNICATION EXECUTIVE

1. Call Management and Patient Interaction

- Proactively manage and handle a high volume of inbound and outbound patient calls for appointment scheduling, queries, and follow-ups.

- Demonstrate strong call-making and attending skills with professionalism, ensuring patient concerns are addressed promptly.

- Efficiently handle challenging patient interactions, offering clear information and solutions with a calm demeanour.

2. Appointment Scheduling

- Use MS Excel and other relevant tools to accurately schedule, organize, and manage appointments for domestic and international clients.

- Support in Implementation of innovative scheduling techniques to reduce patient wait times, ensuring a streamlined experience.

3. Written Correspondence

- Manage written communication on behalf of Dr. Deepak, addressing both internal and external stakeholders.

- Draft clear, qualified letters and official correspondences.

- Handle emails related to appointments, prescriptions, and patient inquiries with precision and clarity.

4. Language Proficiency

- Exhibit proficiency in written and spoken English and Hindi,



ensuring clear, professional communication.

Preferred Candidate Profile:

- Post-graduate degree in HR, Communications, Marketing, Hospitality, English, Stenography, or related fields.

- Experience in call-making, particularly in call centers or similar environments, with a strong focus on handling patient calls.

- Strong communication skills in managing calls, crafting written communication, and overseeing financial transactions.

- Ability to handle high-pressure situations with composure and professionalism, especially during patient interactions.

- Excellent organizational skills and attention to detail in managing appointments and patient queries.

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This revised version emphasizes the call-handling aspect as a primary responsibility. Let me know if you'd like to tweak anything further!

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Application Question(s):

- Are you comfortable handling 50+ calls per day?

Experience:

- total work: 2 years (Required)

Work Location: In person

📌 Patient Communication Executive (India)
🏢 Centre for Child and Adolescent Well Being
📍 India