- Handling the data acquisition, mapping and claims processing for various customers with defined productivity and accuracy.
- Designing, implementing and handling the organization's operations processes with a view to ensure meeting stated deliverables in the time frame agreed upon.
- Coordinating with various departments to ensure smooth functioning of the BPO operations.
- Administering, managing and handling the development of back office services.
- Developing and maintaining annual budget or other reports with the finance manager.
- Managing and improving the operational processes, policies, and systems in support of the organization's mission.
- Supervising overall operational management, systems, controls and planning with the senior management.
- Supervising overall operational management, systems, controls and planning with the senior management.
- Contributing to long and short term organizational planning which includes, initiatives geared for operational excellence.
- Performing on going thorough analysis of performance data and SLA's.
- Keeping record of all necessary details and status reporting to senior management and customer(s) related to back office operations.
Desired Candidate Profile:
- Bachelor's degree from a reputed institution.
- At least 5 years experience managing a BPO back office operations.
- Expertise and hands on experience in back office operations and leading a team of 30+ BPO agents.
- Good reasoning and risk identification skills.
- Leadership quality and organizational awareness.
- Decision making ability and sufficient computer knowledge (Office, some basic database skills).
- Cutting-edge and strategic agility.
Apply now
📌 Manager (India)
🏢 TECHNEXT TECHNOSOFT
📍 India
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