Role description

Job Title: Business Systems Analyst / QA / Product Analyst (Payments Domain)

Job Summary

We are seeking a detail-oriented Business Systems Analyst / QA / Product Analyst to bridge business requirements, product strategy, and software quality. The ideal candidate will work closely with business stakeholders, product managers, developers, and QA teams to define requirements, validate solutions, and ensure high-quality product delivery.

This role requires experience in Business Analysis, Quality Assurance, Product Analysis, Agile delivery, and Payments domain, with exposure to financial services compliance and modern SDLC practices.

Key Responsibilities

Business Systems Analysis

- Gather, analyse, and document business requirements, functional specifications, and user stories.
- Collaborate with business stakeholders to understand processes and identify opportunities for improvement.
- Translate business requirements into detailed technical specifications for engineering teams.
- Act as the liaison between business and technical teams throughout the software development lifecycle.
- Support solution design and validate that delivered functionality meets business objectives.

Quality Assurance

- Create and maintain test plans, test cases, and test scripts based on business requirements.
- Perform manual testing and coordinate automated testing activities.
- Execute regression, integration, system, and User Acceptance Testing (UAT).
- Identify, document, prioritise, and track software defects using defect management tools.
- Work closely with developers to resolve issues and ensure product quality.
- Ensure adherence to QA standards and testing best practices.

Product Analysis

- Analyse customer feedback, product usage, and market trends to drive product improvements.
- Support Product Managers in defining product roadmaps, features, and priorities.
- Conduct competitive analysis and identify opportunities for product enhancements.
- Collaborate with cross-functional teams to ensure product requirements are clearly understood and implemented.
- Prepare product documentation, release notes, and training materials.

Required Skills & Qualifications





- Bachelor's degree in Business, Computer Science, Information Technology, or a related discipline.
- Experience as a Business Analyst, Systems Analyst, QA Analyst, Product Analyst, or similar role.
- Robust experience gathering and documenting business requirements.
- Hands-on experience with software testing methodologies and QA processes.
- Experience with:
- JIRA
- Selenium
- TestRail

- Strong analytical, problem-solving, and stakeholder management skills.
- Excellent written and verbal communication skills.
- Understanding of Software Development Life Cycle (SDLC).
- Experience working within Agile delivery frameworks including:

- Scrum
- SAFe
- Kanban

- Knowledge of financial services compliance including:

- PCI DSS
- SOX
- Data Privacy Regulations

- Domain expertise in one or more of:

- Payments
- Payment Gateways
- Billing & Subscription Platforms
- Auto Leasing

Preferred Qualifications

- Agile Product Owner certification.
- Experience with SQL for data validation and analysis.
- Exposure to Tableau or other BI/reporting tools.
- Experience with Microsoft Excel for business and product analysis.
- Understanding of UX principles and Customer Journey Mapping.
- Experience working in enterprise-scale Agile environments.

Primary Skills

- Business Analysis
- Business Systems Analysis (BSA)
- Quality Assurance (QA)
- Product Analysis
- Agile (Scrum / SAFe / Kanban)
- Requirements Gathering
- User Stories
- Functional Specifications
- Manual Testing
- Regression Testing
- Integration Testing
- System Testing
- UAT
- Defect Tracking
- JIRA
- Selenium
- TestRail
- SDLC
- Stakeholder Management
- Payments Domain
- Payment Gateway
- Billing & Subscription
- PCI DSS
- SOX
- SQL
Tableau
- What we believe:





We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

- To support and promote the values of UST.

- Comply with all Company policies and procedures

Skills

Business Analysis, Agile, Defect Tracking, Integration Testing

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead I - Business Analysis (India)
🏢 UST
📍 India