Engage with customers using SaaS products and provide effective support

Gather, analyze, and document business requirements

Manage support and delivery workflows efficiently

Coordinate with Product and Tech teams for smooth implementation

Ensure timely issue resolution and maintain high customer satisfaction

Track project progress and communicate updates to stakeholders

Identify customer pain points and recommend suitable business solutions

Maintain clear documentation, reports, and workflow records

Collaborate with internal teams to improve operational efficiency

Understand client expectations and ensure successful execution of deliverables

Requirements

Any Graduate

(Candidates currently pursuing studies or engaged in any fellowship will not be considered.)

Minimum 2+ years of experience in Business Analysis, SaaS, or customer-facing roles preferred

Strong communication, analytical, and interpersonal skills

Ability to manage multiple stakeholders and priorities effectively





Customer-first mindset with strong problem-solving abilities

Valuable coordination and organizational skills

Candidates having good experience or knowledge in the Finance domain will be preferred

Preferred Skills

Experience working with SaaS platforms

Knowledge of support or ticketing systems

Understanding of business processes and workflows

Team collaboration and client handling skills

Familiarity with Finance domain workflows and operations is an added advantage

Why Join Us?

Opportunity to work in a fast-growing technology company

Collaborative and learning-oriented work environment

Excellent career growth opportunities

Exposure to SaaS products and enterprise clients

Supportive team culture and professional development opportunities

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Business Analyst (India)
🏢 Meon Technologies
📍 India