Job Description

- Manage a large and diverse team of CSAs working towards pre-defined targets
- Responsible for maintaining discipline and absenteeism of the team on the floor
- Responsible for staff retention within the team
- Ensure prompt and accurate services and achievement of targets
- Conduct and initiate weekly/monthly team and client meetings on regular basis
- Identify training / coaching needs of the team members
- Assist new members of the team and bridge gaps
- Potential to foster the development of the team by motivating them
- Ensure that the team achieves the set target in terms of productivity and quality
- Monitor professional and ethical conduct of team members
- Accountable for smooth flow of operations
- Coordinate effectively between Managers and Team Members
- Abide by the company’s and clients Information Security policies

Requirements

- Good communication skills
- Min 1+ year of certified experience as TL Inbound / Outbound
- Valuable analytical skills
- Quality time management
- Ability to multi-task
- Customer service excellence
- Quality focus

📌 Team Lead (India)
🏢 Inteliminds
📍 India