About HULP

HULP is a premium, tech-enabled home operating system that helps contemporary families

manage their daily lives effortlessly. By combining human expertise with intelligent

workflows, HULP seamlessly handles home, lifestyle, travel, scheduling, and coordination

needs, delivering exceptional customer experiences.

Learn more at: https://hulp.in/

Position: Customer Support Associate / Lifestyle Associate

Location: Gurgaon (Work from Office)

Employment Type: Full-Time, Permanent

Working Days: 6 Days a Week

Role Overview

As a Lifestyle Associate/ Customer Support Associate , you will be the primary point of contact for customers, helping them

manage lifestyle and home-related requests. This is a customer-facing role that involves

communication, coordination, problem-solving, and ensuring a seamless customer

experience across multiple touchpoints.

Key Responsibilities

Handle customer queries and requests through calls, chats, and emails.

Provide prompt and effective resolution to customer concerns.

Coordinate appointments, travel bookings, scheduling, and service requests.

Liaise with internal teams, vendors, and service partners to ensure smooth

execution.

Track and manage customer requests from initiation to closure.

Maintain accurate records, trackers, and customer interaction logs.

Handle escalations and urgent requests professionally.

Ensure adherence to service standards,



response times, and quality benchmarks.

Build strong customer relationships through proactive communication and ownership.

Eligibility Criteria

Graduates from any discipline.

6 months - 1 year of experience in Customer Support, Customer Service, Client

Servicing, Operations, or related roles.

Freshers with strong communication skills are encouraged to apply.

Excellent verbal and written communication skills in English and Hindi.

Comfortable using Google Sheets, CRM tools, and collaboration platforms.

Strong multitasking, coordination, and problem-solving abilities.

Customer-centric mindset with a willingness to learn and grow.

Preferred Skills

Experience in voice, non-voice, or blended customer support processes.

Exposure to ticketing systems, SLA management, and escalation handling.

Ability to manage multiple customer requests simultaneously.

Strong interpersonal and stakeholder management skills.

Why Join HULP?

Opportunity to work in a fast-growing, technology-driven startup.

Exposure to premium customer experience and operations management.

Dynamic learning environment with high ownership and responsibility.

Career growth opportunities in customer success, operations, and service

management.

Immediate Joiners Preferred

Pay: ₹300,000.00 - ₹360,000.00 per year

Work Location: In person

📌 Lifestyle Associate (India)
🏢 Hulp
📍 India