Solid expertise in Microsoft Intune, Endpoint Manager, Autopilot, Compliance Policies and MDM.
Expert knowledge of Jamf Pro administration and macOS endpoint management.
Advanced desktop management experience including SCCM/MECM, OS deployment and patch management.
Experience supporting large-scale enterprise endpoint environments.
Knowledge of Entra ID, Defender for Endpoint and Conditional Access.
Scripting and automation using PowerShell and Graph API.
ITIL process knowledge and solid communication skills.Role & responsibilities
Provide L3 support for Intune, Jamf and desktop platforms.
Lead endpoint management team and serve as escalation point.
Manage device provisioning, deployment, compliance and lifecycle activities.




Lead major incident resolution and RCA activities.
Drive endpoint security and compliance initiatives.
Mentor L1/L2 engineers and conduct KT sessions.
Maintain SOPs, KB articles and technical documentation.
Ensure compliance with security standards, apply hardening guidelines, and support vulnerability remediation.
Maintain detailed documentation covering system configurations, topology diagrams, SOPs, and troubleshooting guides.
Provide technical mentorship and guidance to L1/L2 support teams.

Preferred candidate profile

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