Roles and Responsibilities:

Export Operations:
Handle complete Sea Export operations from booking to final vessel sailing.
Make bookings with shipping carriers and co-loaders as per customer requirement.
Arrange cargo pickup, coordination with transporters & warehouse teams.
Ensure accurate documentation for each export shipment (BL draft, invoice, packing list, etc.).

Customs & Compliance:
Coordinate and process export customs formalities and documentation.
Ensure compliance with GCC export regulations, especially for Saudi Arabia & Dubai.
Maintain accuracy in documentation required for export clearance

Coordination & Communication:
Act as the primary point of contact for customers for shipment updates.
Coordinate with shipping lines, freight carriers, transporters, and CHA.
Ensure timely updates to clients regarding booking status, sailing schedules, and delivery timelines.

Documentation & Follow-up:
Prepare shipping documents including draft BL, DO, and customs-related documents.
Verify SI (Shipping Instructions) and coordinate for BL release.
Maintain shipment records and update the internal ERP/CRM systems.




Follow up with shipping lines for schedules, rates, and shipment confirmations.

Operational Efficiency:
Monitor cargo movement, ensure deadlines are met, and resolve operational issues.
Maintain proper communication with internal departments to ensure smooth operations.
Ensure all documentation is filed and recorded as per company standards.

Managing Escalations:

• Handle customer and operational escalations promptly, coordinate with internal and external stakeholders, and ensure timely resolution to maintain service excellence and customer satisfaction.

Managing Vendor SOA:

• Monitor and reconcile vendor Statements of Account (SOA), follow up on discrepancies, and coordinate with vendors and finance teams to ensure accurate billing and smooth financial operations.

Closing Jobs Timely:

• Ensure all shipment files, documentation, billing, and operational activities are completed within the agreed timelines, facilitating timely job closure and accurate record maintenance.

📌 Team Lead Kerala (India)
🏢 EFS Logistics
📍 India