Job Description:

Key Roles & Responsibilities
Be in charge of running and managing, driving expected business outcomes from the allocated Telesales center for allocated bank branch office.
Understand all organizations products, services, procedures and guidelines and communicate same to all team members at bank.
Coach, inspire and motivate allocated Authorized Verifiers and Telesales Relationship team for the allocated bank call centre
Monitor calls to ensure that due procedures and quality standards are strictly adhered to; active engage, facilitate for customer calls on phone especially for critical customers (ticket size, escalations etc)
Keep up with the trends and happenings in the industry and ensuring adherence to industry standards
Valuable understanding of the market dynamics in the respective sector,
Create and manage solid relationship with supervisory chain with concern key stakeholders in partner bank
Coordinate with different departments (internally) ensure timely issuance of policies, other business requirements (endorsements, claims etc)
Prepare, submit, monitor, track daily sales MIS & Reports

Key Measures of Performance




Drive expected business outcomes for the Telesales centre – productivity, average ticket size, no. of policies
Drive productivity of AVs of getting optimum calls/ Leads and optimum Lead conversion
Conducting coaching and training, drive motivation and engagement within the team
Control the Loss ratio of unit by ensuring product mix in line to Organization objectives
Driving sales quality through controlling policy cancellations/ endorsements

Requirements Education & Certificates:
Graduate & Post Graduate (In Any Field)

Key Requirements - Experience & Skills
1+ year of experience in Insurance sales banca sales will be preferred.
Prior experience in a large BPO/ Telesales set up in outbound/ inbound Telesales experience
Interpersonal Skills
Negotiation Skills
Insurance Product Knowledge
Problem-Solving
Customer Focus
Bancassurance
High analytical proficiency
Very positive relationship management skills.
Pro-active approach in issue resolution
Good communication and Presentation skills

📌 Centre Head Delhi
🏢 Mancraft Consulting
📍 Delhi