Job Title: Technical Support Associate (1st Line)
Job Overview: We are looking for agile and motivated individuals to join our team as a Technical Support Associate. This position requires excellent communication skills in English and a basic understanding of networking concepts. You will be providing 1st line technical support to our customers, resolving hardware and software issues, and ensuring customer satisfaction.
Key Responsibilities:
Provide 1st line technical support to customers, addressing inquiries and issues promptly.
Diagnose and resolve technical problems related to hardware (computers, printers) and software applications.
Troubleshoot common technical issues, such as resetting passwords, resolving connectivity problems, and system errors.
Provide solutions to basic technical issues in a timely manner using available resources.
Assist in the installation, configuration, maintenance, and troubleshooting of hardware and software systems.
Support network devices, including Cisco routers, switches, LAN, WAN, and MAN connections.




Manage client servers and systems such as Windows Server, UNIX, and Mainframe environments.
Provide support for platforms like SharePoint and Active Directory.
Perform troubleshooting tasks for both Windows and Linux-based client systems.
Ensure proper resolution of issues and maintain high levels of customer satisfaction.

Technical Skills Required:
Solid knowledge of troubleshooting and resolving hardware and software issues.
Experience with server administration, backup, configuration, and maintenance.
Basic understanding of networking, including routers, switches, and LAN/WAN technologies.
Familiarity with various operating systems (Windows, Linux, UNIX) and server settings.
Basic knowledge of client-server architecture and related software applications.
Ability to work under pressure and resolve technical issues efficiently.

Work Details:
Position: Technical Support Associate (1st Lin

📌 Service Desk Analyst/it Service Desk / It Support Profile Noida
🏢 Akshya Patra Services
📍 Noida