Job Description:

Customer Success Department

Position Title:

CSD Executive

Department:

Customer Success Department (CSD)

Reporting To:

CSD Head

Location:

Ernakulam, Kerala

Job Purpose:

To manage client relationships, ensure successful delivery of HR consulting, recruitment, payroll, compliance, and HRMS services, while maintaining high client satisfaction and service quality standards.

Key Responsibilities:

· Act as the primary point of contact for assigned clients.

· Coordinate service delivery across Recruitment, Payroll, Compliance, HR Consulting, and HRMS Implementation teams.

· Monitor client service quality and SLA adherence.

· Conduct regular client review meetings and prepare service reports.

· Track client escalations and ensure timely resolution.





· Manage client on boarding and implementation processes.

· Ensure contract deliverables are completed within agreed timelines.

· Identify up selling and cross-selling opportunities.

· Maintain CRM and client documentation.

Qualifications:

· MBA HR / Business Administration preferred.

· 3+ years of experience in client servicing, HR consulting, or account management.

Key Competencies:

· Client Relationship Management

· Communication & Presentation Skills

· Problem Solving

· Team Coordination

· Service Delivery Management

Work Location: In person

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Success Executive (India)
🏢 Factorhuman Resources
📍 India