Job Description – Customer Support Representative
Position: Customer Support Executive
Work from Office
Employment Type:
Full-Time
Salary:
Negotiable
About the Role
We are looking for a dedicated and enthusiastic Customer Support Representative to support students and parents throughout their learning journey. The candidate will act as the primary point of contact for student and parent communication, ensuring a positive learning experience and timely resolution of queries.
The ideal candidate should possess excellent communication skills in both English and Hindi and be comfortable interacting with students, parents, and internal teams.
Key Responsibilities

- Coordinate with students and parents regarding classes, schedules, and academic progress.
- Handle inbound and outbound calls professionally.
- Respond to parent and student queries via phone, WhatsApp, email, and other communication channels.
- Provide guidance and support to students throughout their learning journey.
- Follow up with students regarding attendance, assignments, and class participation.
- Maintain accurate records of student interactions and feedback.
- Address concerns and escalate issues to the appropriate department when required.
- Build and maintain positive relationships with students and parents.
- Ensure a high level of customer satisfaction and engagement.

Required Skills

- Excellent verbal and written communication skills in English and Hindi.
- Strong interpersonal and relationship-building skills.
- Ability to communicate confidently with students, parents, and educators.




- Good listening and problem-solving abilities.
- Basic computer skills and familiarity with Google Workspace/MS Office.
- Ability to multitask and manage time effectively.
- Positive attitude and customer-centric approach.

Eligibility Criteria

- Bachelor's degree in any discipline.
- Freshers with excellent communication skills may apply.
- Prior experience in customer support, academic counseling, student support, telecalling, or customer success is preferred.
- Proficiency in English and Hindi is mandatory.

Preferred Qualities

- Patient and empathetic personality.
- Strong sense of responsibility and ownership.
- Ability to work independently and as part of a team.
- Passion for education and helping students succeed.

Key Performance Indicators (KPIs)

- Student and parent satisfaction.
- Timely query resolution.
- Student engagement and retention.
- Attendance and follow-up management.
- Quality of communication and support provided.

Languages Required:
✅ English (Professional Proficiency)
✅ Hindi (Qualified Proficiency)
Immediate Joiners Preferred.

About SISYA CLASS:

SISYA CLASS is a rapidly growing EdTech startup committed to
providing high-quality foundation classes in Mathematics, Physics, Chemistry,
Biology, Robotics, and Coding. Our mission is to empower students with strong
academic fundamentals and guide them toward success. We focus on providing a
transformative learning experience that enables students to build solid
academic foundations.

Pay: From ₹15,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 SISYA CLASS App
📍 India