Key Responsibilities

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Manage and handle customer accounts efficiently

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Respond to and manage WhatsApp communication, sales calls, and sales emails

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Make outbound and inbound customer calls

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Coordinate and connect with doctors as required

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Ensure timely follow-ups and resolution of customer queries

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Maintain accurate records and reports using MS Excel

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Meet service and sales-related targets

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Be adaptable to extend working hours, work on Sundays and government holidays when required.

- Should be comfortable for travelling to visit clients, or meet the external stakeholders.

Required Skills & Qualifications

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Minimum 2–3 years of experience in account management within the insurance industry

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Hindi language proficiency is mandatory

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Knowledge of multiple languages is preferred

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Strong verbal and written communication skills

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Proficiency in MS Excel

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Ability to multitask and manage high-volume communication

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Customer-focused with a problem-solving mindset

Preferred Attributes

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Experience handling customers through digital platforms (WhatsApp, email, calls)

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Comfortable working in a fast-paced environment

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Willingness to work flexible schedules

📌 Insurance Business || Team Lead - AM SPOC (Bengaluru)
🏢 Nameless
📍 Bengaluru