Informatica Service Manager (Bengaluru)

Informatica Service Manager (Bengaluru)

05 Aug
|
Important Group
|
Bengaluru

05 Aug

Important Group

Bengaluru



Job Title: MDM Application / Service Manager –
Informatica (New Service Setup)





Experience: 8–12 Years


Location: Bangalore (or as applicable)


Employment Type: Full -time






Job Summary



We are looking for an experienced MDM Application /
Service Manager to define, establish, and manage a new Informatica MDM
service within the organization. This role will be responsible for setting
up the complete service framework, operating model, SOPs, governance,
escalation matrix, and communication model for an MDM application that is
currently non business -critical but strategic for future growth.



The ideal candidate will combine strong Informatica MDM
technical knowledge with excellent service design, documentation,
stakeholder communication, and operations management skills, and will play
a key role in maturing the MDM platform into a scalable enterprise service.





Key Responsibilities



Service Definition & Setup



- Define
the MDM service model including service scope, ownership, service
catalog entries, and support model.

- Design
and document comprehensive Standard Operating Procedures (SOPs) covering:

- Incident,
problem, and change management

- Release
and deployment processes

- Data
onboarding, match/merge, survivorship, and hierarchy management

- Access
management, audits, and compliance

- Establish SLAs, OLAs, KPIs, service dashboards, and reporting mechanisms.

- Define
and maintain a clear Escalation Matrix with severity levels,
response timelines, ownership, and communication paths.

- Create
and maintain RACI models and operating procedures across IT,
business, and vendor teams.




Service Operations & Management


- Own
end -to -end application and service management for the Informatica
MDM platform.

- Act
as the single point of accountability for MDM service health,
availability, and performance.

- Manage




incidents, major incidents, root cause analysis, and preventive actions.

- Drive
continuous service improvement and operational maturity.

- Plan
and execute upgrades, patches, releases, and environment management.

- Build
and manage an MDM support / operations team as the service scales.




Governance, Communication & Stakeholder Management


- Establish
and govern data stewardship and data governance operating processes.

- Define
workflows for data creation, approval, survivorship, publishing, and issue
resolution.

- Own
the communication framework for the MDM service including:

- Stakeholder
updates and service reviews

- Incident
and major incident communications

- Change
and release notifications

- Lead
regular service review meetings with business and IT leadership.

- Serve
as the primary escalation owner and coordinator during critical issues.




Required Skills & Qualifications



Technical Skills


- 8–12
years of IT experience with robust exposure to Informatica MDM (minimum 4–5 years).

- Strong
understanding of:

- Informatica
MDM Hub, IDD, Match & Merge, Provisioning Tool

- Data
domain modeling (Customer, Product, Supplier, Reference Data, etc.)

- Informatica
Data Quality (preferred)

- Experience
with batch and real -time integrations (REST / SOAP / messaging).

- Good
understanding of MDM architecture, data lifecycle, and survivorship
concepts.




Service, Communication & Process Skills


- Proven




experience in application / service management or platform
ownership roles.

- Strong
capability to define services from scratch, including SOPs,
escalation models, governance, and support frameworks.

- Excellent verbal and written communication skills with the ability to:

- Communicate
complex technical topics to business stakeholders

- Prepare
high -quality SOPs, runbooks, service documents, and executive updates

- Lead
crisis communications during major incidents

- Hands -on
experience creating and maintaining:

- SOPs
and runbooks

- Escalation
matrices and severity models

- Service
catalogs and operating models

- SLA
/ KPI frameworks




Leadership & Stakeholder Skills


- Strong
stakeholder management and influencing skills across business, IT, and
vendors.

- Ability
to independently drive structure and governance in a new / evolving
service.

- Experience
managing cross -functional and offshore / onsite teams.

- Calm,
structured, and decisive approach during escalations and production
issues.




Preferred Qualifications


- Informatica
MDM / IDQ Certification.

- ITIL
Foundation or higher.

- Experience
setting up new application services / platforms / COEs.

- Exposure
to cloud or hybrid MDM implementations.




Education


- Bachelor’s
/ Master’s degree in Computer Science, Engineering, or related discipline.




If you want, next I can:


- Create
a short hiring version (JD for Naukri / LinkedIn)

- Add
a CTC band & seniority mapping (Manager / Sr. Manager)

- Prepare
an Interview Panel Evaluation Sheet

- Draft
a sample Escalation Matrix + SOP outline that this role would own


This role is very strategic — perfect to ensure the MDM
service matures smoothly without operational risk.







📌 Informatica Service Manager (Bengaluru)
🏢 Important Group
📍 Bengaluru

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