Job Description: Job Summary

We are looking for a customer-focused CRM Executive to manage client interactions, maintain customer data, and support relationship-building activities. The ideal candidate should have strong communication skills, attention to detail, and a proactive approach to resolving customer queries. Freshers with positive interpersonal skills are welcome.

Key Responsibilities
Handle customer queries via calls, emails, and messages in a timely manner
Maintain and update customer information in CRM system
Follow up with clients for feedback, documentation, and service updates
Coordinate with internal teams for issue resolution and service delivery
Track leads, inquiries, and customer interactions
Ensure high customer satisfaction and relationship management
Prepare basic reports on customer interactions and follow-ups




Assist in retention and engagement activities

Requirements
Graduate in any discipline (preferred)
3–6 years of experience in CRM / Customer Support / Client Coordination
Freshers with positive communication skills can apply
Basic knowledge of MS Excel and email communication
Strong verbal and written communication skills
Valuable organizational and follow-up abilities
Customer-oriented and problem-solving attitude

Preferred Skills
Experience using CRM tools (optional)
Ability to multitask and prioritize work
Team player with positive attitude

Salary: As per company standards
Joining: Immediate / As soon as possible

📌 Crm Executive Kolkata
🏢 RECEX
📍 Kolkata