- Monitoring and maintaining stock levels to prevent out-of-stock situations
- Coordinating with Shiprocket to ensure timely deliveries and order fulfilment
- Taking lead for reducing RTO, cancellation, NDR for the company basis targets provided on a monthly basis.
- Reporting weekly metrics to showcase improvements and actions taken for the same.
- Full lead to clear orders within SLA and leading order verification and customer support for the brand.
- Overseeing and optimizing the company's presence on direct seller platforms such as Amazon, Nykaa, Flipkart, Myntra, Tira Beauty and all other platforms.
- Managing product listings, pricing, and promotions
- Creating deals and coupons for boosting sales on platforms.
- Full lead on coordinating with graphics team for creation of suitable marketing collateral.
- Maintaining physical inventory count of stock-inbounds outbounds via warehouse team
- Lead on GST compliance by maintaining requisite paperwork as required by CA.
- Ensuring compliance with platform policies and requirements
- Developing and implementing pricing strategies that maximize sales and profitability
- Undertaking calling activities to interact with repeat customers and converting abandoned check outs.
- Achieving targets for converting repeat and abandoned check outs via customer support team.
- Achieving targets for converting customers via WhatsApp queries
- Developing and executing all voucher code promotions via all channels – website, ecommerce, whatsapp and offline related activities.
- Monitoring competitor pricing and adjust pricing strategies accordingly
- Creating and managing special offers, bundles, and promotions
- Cultivating and maintaining strong relationships with key accounts
- Negotiating and managing agreements and terms with key partners
- Collaborating with the sales team to expand key account business
- Managing and forecasting inventory requirements to meet customer demand
- Optimizing stock levels to minimize excess or obsolete inventory




- Coordinating with suppliers to ensure timely replenishment of stock
- Staying informed about marketplace policies and ensuring compliance in all operations
- Addressing any compliance issues promptly to maintain a positive marketplace reputation
- Uploading reviews on website to ensure appropriate customer feedback on all products.
- Answering client correspondences through email, social media, and by phone.
- Relaying extensive product information to customers.
- Closing sales for the company.
- Filing customer records, including contact information, purchases and billings.
- Conducting surveys and writing reports based on customer feedback on products and services.
- Providing customers with clear instructions to resolve issues.
- Ownership and resolution of all escalated customer issues.
- Managing orders and ensuring their prompt delivery.
- Conducting basic analysis on excel for return, cancellation, feedback etc
- Conducting surveys for recent product development
- Connecting with customers and barter influencers for reviews and video testimonials
- Liasing with Shiprocket for necessary refunds for NDR and deliveries not made successfully
- Conducting other operational tasks for influencer and review related activities such as voucher codes creation
- Executing operational activities related to influencer affiliate programs
- Responsible for operations and supporting team for smooth execution of offline events
- Kiosks in malls – training on site sales personnel on customer queries effectively.
- Managing and optimizing product listings and inventory on all Quick commerce platforms
- Key charge for stock management and raising purchase orders for finished goods and packaging based on days of inventory
- Leading operations for all new alliances, partnerships, online ecommerce and offline activations
- Liasing with CA and leading all payments, expenses and reconciliation issues.
- Taking lead for general ops relating to office and admin facilities.

Job Type: Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Paid sick time
- Paid time off

Work Location: In person

📌 E-commerce Operations Manager (India)
🏢 Light Up Beauty
📍 India