Core Roles and Responsibilities

- Customer Feedback & Retention: Conduct Post-Service Follow-up (PSF) calls to gauge customer satisfaction, analyze feedback, and implement strategies to retain customers, ensuring high Customer Satisfaction Index (CSI) scores.
- Complaint Management: Actively resolve customer grievances regarding service quality, repair issues, or billing discrepancies, often coordinating with technical teams.
- Service Coordination & Reminders: Manage service appointment bookings, follow up on vehicle deliveries, and send reminders for preventive maintenance, such as Periodic Maintenance Service (PMS).
- Sales & Promotional Support: Assist the sales team by handling inquiries, showcasing products, generating leads, and promoting value-added services like insurance, accessories, or extended warranties.
- Data Maintenance & CRM: Maintain accurate customer records and service histories within the company’s Dealer Management System (DMS).
- Building Brand Loyalty:



Foster positive relationships with customers through personalized communication, ensuring a seamless and high-quality service experience.

Required Skills and Qualifications

- Communication: Exceptional verbal and written skills for handling customer interactions.
- Interpersonal Skills: A polite, patient, and customer-centric approach.
- Technical Knowledge: Basic understanding of automobile mechanics and vehicle features.
- IT Proficiency: Knowledge of Ms Office/Excel and CRM software.
- Background: Generally requires a Graduate Degree/Diploma in any discipline.

Pay: ₹9,642.59 - ₹18,486.78 per month

Perks:

- Health insurance
- Provident Fund

Education:

- Diploma (Required)

Experience:

- CRE: 1 year (Required)

Location:

- Hosur, Tamil Nadu (Hosur, Krishnagiri District) (Required)

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 Prabal Motors Private
📍 India