1.Excellent English Communication is mandatory with 3 year - 5 year of Business Analyst experience in Life Insurance Domain.
2.Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
Assist management in creating training materials pertaining to process of troubleshooting and usage
Organize and file documentation pertaining to warranties and instructional guides for Android platform, Play-store, Different device internals, GPS, Geo-fencing
Maintain a working log detailing all required system updates, as well as the date of completion
Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems and handle training
Resolve technical issues related to Android services running on APP foreground and background
Actively update, maintain and monitor all aspects of Support Process vide Phone, Whatsapp, Email etc.

📌 Business Analyst Mumbai (India)
🏢 Indusnet
📍 India