Full time
Based in Chennai
3+ years experience working in Gold Loan Appraising, especially either in NBFC or Banking Industry
Responsibilities
Visit customer location, convince and convert leads assigned by the company to avail Oro's gold loan products.
Lead and manage the Disbursement Centre - be responsible for all day to day ops in the DC
Attend to customers who visit the branch and ensure smooth execution of loans
Ensure top quality service and excellent customer experience for all Oro customers
Ensure fulfilment of customer's gold loan requirement
Verify Customer KYC as per the standard process
Appraise gold ornaments accurately using touchstone, acid and saltwater
Possess in-depth app knowledge and conduct demos for customers
Build a long-term relationship with customers for future business




Securely handover pouches and loan documents at storage locations
Requirement
Languages - Fluency in Tamil and English are a must.
Must have good interpersonal skills, must be able to build excellent rapport with our customers
Must be able to hire, train and effectively manage a team
Proficiency in usage of Mobile Tech and Applications
Two-wheeler and license for travel
Technical Skills - Ability to use touchstone and acid method to appraise the gold purity; ability to do stone deduction; ability to spot brittleness, sonority etc
Positive communication and convincing skills.
Ensuring the right valuation like capturing the right carat, proper stone deduction etc.

📌 Dc Manager Chennai
🏢 Oro
📍 Chennai