Shape the utilities market of the future with us. Join our team as a full
time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to
male/female/diverse.
Respond promptly to customer issues, serving as the first point of contact for on-
site support. Follow the defined escalation matrix to escalate issues to L2 support
when necessary.
Work within established support workflows, adhering to processes based on
priority and SLA. Ensure effective and effective issue resolution.
Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track
customer issues.
Off-Hours Support: Be available to respond to customer calls outside regular
business hours. Collaborate with the support team to ensure swift issue resolution.
You have a Graduate degree in Electronics, Electrical Computer Science &
Engineering from a reputed institute.




Excellent knowledge of Microsoft Office Applications
and w
orking knowledge of at least one Computer Operating System.
Ability to work in a team
,
keen eye for identification of errors and problem-solving in complex
environments.
Valuable presentation and report writing skills.
You are willing to support global customers in their local time.
Being part of an internationally acting
and constantly growing technology
company.
Flat hierarchies and the chance to
really make a difference and see your
ideas grow into real projects.
Rewarding international workplace where employees can thrive both personally
and professionally.
Competitive salary and benefits package that recognizes your skills and
contributions.

📌 Customer Support Engineer M/f/d Bengaluru (India)
🏢 Cuculus
📍 India