Problem-solving abilities.
Successful track record of managing critical situations in a cross-functional setting, which includes handling difficult customers and/or customer situations.
Robust ability to plan, organize, prioritize and independently tackle problems.
Passion for solving customer issues and a champion of extraordinary customer service
Excellent judgment, risk management, and issue mitigation skills.
Sense of urgency and the ability to make timely decisions while considering customer service, business, and technical constraints.
Excellent communication (oral and written).
Solid Analytical Skills
Result driven
Skills to Monitor communications sources for escalations such as group mailbox, telephone calls, chat and internal report sources
Ability to work with demanding deadlines
Experience in insurance claims ( Optional )