Location: Delhi/NCR based only | Work from home with occasional travel for events | ₹10K + 10% commission on every converted sale

About BAVA
BAVA is a streetwear label and art collective, we build products around mythology, culture, and design that actually means something. We're a small, rapid-moving team, so everyone wears multiple hats and gets real ownership from day one.

Customer Care & Sales Associate
We're looking for someone who can own the full order journey, from the moment someone hits "add to cart" to the moment their package lands at their door (and beyond, if there's an exchange or refund involved). You'll be the glue between our warehouse, vendors, shipping partners, and customers.

What you'll be doing:
Creating shipping labels and managing the end-to-end shipping process
Order confirmations and coordinating with vendors
Handling customer support — order queries, exchanges, refunds, complaints
Driving add-to-cart conversions and upselling products to customers
Supporting in person at offline events/pop-ups (occasional travel involved)




Maintaining and updating Excel sheets — order trackers, inventory, sales data
Working directly with shipping partners like Shiprocket, Delhivery, and others to resolve delays, NDRs, RTOs, etc.

What we're looking for:
Based in Delhi/NCR
Prior experience working with Shiprocket, Delhivery, or similar shipping/courier platforms
Comfortable with Excel — pivot tables, basic formulas, clean data handling
Basic understanding of AI prompting (using tools like ChatGPT to work faster/smarter)
Some experience or solid instinct for customer service and sales
Genuine interest in fashion and e-commerce, with basic understanding of how online stores work
Enthusiastic, proactive, and eager to learn and grow with the brand
Good communication skills — you'll be talking to customers, vendors, and the team daily

Compensation: ₹10,000/month + 10% commission on every sale you help convert
If this sounds like you, we'd love to hear from you.

📌 Customer Service Sales Representative New Delhi
🏢 BAVA STUDIOS
📍 New Delhi