Shape the utilities market of the future with us. Join our team as a full
time Onsite Customer Support Engineer in Pune (m/f/d). This job is open to
male/female/diverse.
Customer Issue Resolution:
Respond promptly to customer issues, serving as the first point of contact for in office support. Follow the defined escalation matrix to escalate issues to L2 support when necessary.
•
Support Workflow:
Work within established support workflows, adhering to processes based on priority and SLA. Ensure efficient and effective issue resolution.
•
Ticketing Tools:
Utilize ticketing tools such as Jira, Zoho Desk, and Freshdesk to log and track customer issues. Proficiency in these tools is advantageous.
•
Off-Hours Support:
Be available to respond to customer calls outside regular business hours. Collaborate with the support team to ensure swift issue resolution.
•
MS Office Tools:
Demonstrate proficiency in using MS Office tools for documentation and communication purposes.
•
Communication Skills:
Possess excellent communication skills in English, both written and verbal, to effectively interact with customers and the support team.
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On-Site Issue Resolution:
Acquire the ability to study the knowledge store and address and fix issues in office, ensuring minimal disruption to utility services.
•
Technical Knowledge:
Familiarity with smart metering, advanced metering infrastructure, head-end systems, and meter data management systems is a must.
You have a Graduate degree in Electronics, Electrical Computer Science &
Engineering from a reputed institute.
Excellent knowledge of Microsoft Office Applications
and w
orking knowledge of at least one Computer Operating System.
Ability to work in a team
,
keen eye for identification of errors and problem-solving in complex
environments.
Good presentation and report writing skills.
You are willing to support global customers in their local time.
Being part of an internationally acting
and constantly growing technology
company.
Flat hierarchies and the chance to
really make a difference and see your
ideas grow into real projects.
Rewarding international environment where employees can thrive both personally
and professionally.
Market-competitive salary and advantages package that recognizes your skills and
contributions.