04 Aug
|
OMP Careers
|
India
As a Customer Services Consultant, you
solve customer tickets
that come in via your first-line colleagues. As a specialist in a specific area of our planning solution, you address problems that require more technical knowledge.
You are responsible for:
Making your customers' day by
providing solutions
for the challenging problems they experience.
Taking ownership of the problems assigned to you
and communicating the implemented solution to your customer.
Finding the most suitable solution using your acquired
technical knowledge and specific expertise
.
Updating Customer Services knowledge base
to ensure our expertise gets documented.
Maintaining a robust network within your team and the company
to find the optimal solution for your customer.
Balancing your time, priorities, and incoming tickets
while always keeping an overview.
📌 Technical Customer Services Consultant Mumbai (India)
🏢 OMP Careers
📍 India