Role:
Manager
Experience :
7 + years
Location :
Bangalore
Education :
Graduate
Roles & Responsibilities:
Should deliver the KPI as required and maintain self KPI like Quality, Attrition, Shrinkage and roaster management.
Should manage and motivate a quality team with valuable product and process knowledge
Manage the Sales process
Ensure that achieving Quality target based on the business requirement.
Ensure agents are delivering individual targets and KPI by having team meetings on a regular basis with direct reports.
Manage absentee & attrition control at all level in team.
Ensuring respective KRA's in terms of Login hours, Productivity, AHT and monitor
Conducting review on daily /weekly & monthly basis and share the feedback
Ensure target set to an Individual for Achieving KRA and MTD kept amount target from the month to date and train operators to meet all individual KRA's.
Ensure actions are taken and monitored on personnel and payroll issues.
Manage by fixing productivity parameters for collection Agents, monitoring performance against set parameters and Weekly review with the executives.




Responsible for smooth flow of process relating to Telesales.
Prepare and publish report on daily basis the team performance.
Skillsets :
Excellent communication skills, high motivational level & achievement oriented.
Negotiation Skills and driving results in a high-performance workplace.
Demonstrated ability to lead from the front.
Strong Leadership Skills, Clarity of thought and perseverance.
Working knowledge of computers, Excel, data management end-end.
Key Responsibilities:
Create an inspiring team setting with an open communication culture
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members' feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities

📌 Manager Telesales Telecalling Bengaluru
🏢 Krazybee
📍 Bengaluru