Experience

15+ years of EPICOR ERP experience.

Experience leading enterprise application support teams.

Responsibilities

Lead EPICOR application support operations.

Manage support for 2,000+ end users.

Lead and mentor a support team of 10+ members.

Analyze support tickets and identify recurring issues.

Drive automation and continual service improvements.

Establish and improve service delivery frameworks.

Monitor SLAs, KPIs, incident, problem, and change management.

Identify risks and recommend preventive actions.

Coordinate with business stakeholders and technical teams.

Required Skills

EPICOR ERP Support

IT Service Management

Incident & Problem Management

Service Delivery

Team Leadership

Root Cause Analysis

SLA Management

Automation & Continuous Improvement

Excellent communication skills

Application Question(s):

- How many years of experience in EPICOR ERP?
- Are you willing to work Onsite in Nigeria ?

Work Location: In person

📌 Support Lead - EPICOR ERP (India)
🏢 Rosemallow Technologies
📍 India