Key Responsibilities

Housekeeping Operations

- Manage
the overall housekeeping department, including guest rooms, villas, public
areas, and back -of -house facilities.

- Ensure
rooms and public spaces consistently meet luxury hospitality standards.

- Conduct
regular inspections to maintain cleanliness, maintenance, and aesthetic
presentation.

- Coordinate
with the Front Office and Engineering departments to ensure seamless guest
service.


Team Management

- Recruit,
train, supervise, and evaluate housekeeping staff.

- Prepare
staff schedules and duty rosters.

- Conduct
regular training on SOPs, hygiene standards, and guest service.

- Monitor
staff grooming, productivity, and performance.


Inventory & Cost Control

- Manage
housekeeping inventory, linen, uniforms, guest supplies, and cleaning
equipment.

- Monitor
departmental expenses and ensure cost -effective resource utilization.

- Coordinate
with vendors for housekeeping supplies and equipment.






Guest Satisfaction

- Ensure
timely room readiness and guest requests are handled efficiently.

- Address
guest concerns related to housekeeping with professionalism and
promptness.

- Maintain
high guest satisfaction scores through consistent service excellence.


Compliance & Safety

- Ensure
adherence to hygiene, safety, and environmental standards.

- Implement
and monitor housekeeping SOPs and quality assurance measures.

- Coordinate
deep cleaning schedules and preventive maintenance activities.