Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. nnOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow u2013 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. nnA Group Leader is an entry level management and technical position whose job is to ensure a high level of PTCnncustomer satisfaction by ensuring their group provides superior customer service. A Group Leader requires at least 1- 3 years of directly related work experience and a Bacheloru0027s degree in any discipline.nn * Ability to envision and appreciate customersu2019 interests and specific concerns.n * Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.n * Listening, collecting points of view, preparing reports using CRM tools like Salesforce.com, and presenting information.n * Handling customer escalations and proactively keeping management informed about critical issues.n * Keeps direct reports up to date with information and upcoming events.n * Visible and accessible to employees on a regular basis, and has excellent delegation skills.n * Self-Motivated,



willing to lead by example with a positive attitude and demeanor.n * Demonstrates the ability to comprehend complex problem descriptions and effectively communicate possible resolution options in a verbal and written medium, which may help address customersu0027 ongoing problems.nnnnRequisitesnn * Candidates who are able to lead and create a differencen * Minimum 1-3 yearsu2019 experience with a Bacheloru0027s Degree in any disciplinen * Experience working in a Technical Support Department.n * Mentors and coaches more junior staff between 51% - 60% of the time. Span of Control and Number of Reports: small work teams (4-6 direct reports).nnnnReport Types:nn * Associate, Career and Senior levels.nnnnReporting Relationships:nn * Section Manager / Manager.nnnnGenerally, demonstrates a functional proficiency of critical competencies in job. Contributes to departmental goals and objectives/metrics and plans; may contribute to organizational goals.nnMust Have Skillsnn * Decision Qualityn * Engaging Othersn * Conflict Managementn * ApproachabilitynnnnLanguagenn * English (Business Level)nnnnLife at PTC is about more than working with todayu2019s most cutting-edge technologies to transform the physical world. Itu2019s about showing up as you are and working alongside some of todayu2019s most talented industry leaders to transform the world around you. nnIf you share our passion for problem-solving through innovation, youu2019ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?nnWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."n

📌 Group Leader (Technical Support) (Pune)
🏢 Leading
📍 Pune