Talasha has been mandated to hire an Assistant Manager- Last Mile Operations for a funded apparels brand based out of Delhi. In this role you will manage and optimize end-to-end last-mile delivery operations. This role is critical in ensuring seamless execution, strong partner coordination, and high customer satisfaction through productive operational management and data-driven decision-making.
Responsibilities
Last-Mile Operations Management
• Oversee end-to-end last-mile delivery operations and ensure smooth daily execution.
• Monitor delivery performance and address operational bottlenecks proactively.
Partner & Stakeholder Management
• Coordinate with delivery partners to ensure timely and productive service.
• Manage escalations and resolve operational issues to maintain service standards.
Performance & KPI Management
• Track and drive key operational metrics such as On-Time Delivery (OTD),
First Attempt
Success Rate, Route Adherence, and related KPIs.
• Identify trends, analyse performance gaps, and implement improvement initiatives.
Reporting & System Updates
• Maintain accurate MIS reports, POD completion, and real-time operational updates in
systems.
• Ensure data accuracy and timely reporting for operational visibility and decision making
Positive to Have-
Experience in overseeing last mile operations of D2C brands
Experience in owning key delivery metrics (On-Time Delivery (OTD), First Attempt Success Rate, Route Adherence, and related KPIs)
Experience in creating MIS dashboards
CTC - Upto Rs.10LPA (Basis last drawn)
Location- Delhi, Okhla