Chennai, Tamil Nadu
Job Summary

The L3 Application Support Engineer is responsible for managing application incidents, performing root cause analysis, ensuring system stability, and maintaining application availability in line with SLAs.

Adhering to SLAs
ITIL Processes awareness (Incidents / Change / Service requests )
Helping team members in case of Issues/Technical Problems
Perform detailed troubleshooting and resolution of application issues
Manage high-priority incidents and ensure timely resolution
Validate solutions with users and ensure proper ticket closure
Understanding of Multi-geo support environment
Responsible for new implementations / version updates

Monitoring and Operations

Monitor application health, alerts, and production environment
Knowledge on multiple monitoring tools
Perform routine health checks on application servers and services
Ensure availability and performance as per SLA commitments

Troubleshooting and RCA

Analyze logs, errors, and system behavior
Perform RCA for recurring incidents and implement preventive fixes
Work on performance tuning and stability improvements
Key Responsibilities

Change and Release Support

Support deployments, releases, and configuration changes
Participate in patching, upgrades, and migration activities
Follow ITIL processes for change management

Coordination and communication

Coordinate with other teams, developers, vendors, and infrastructure teams
Provide regular updates to stakeholders on incidents and issues
Work across multi-geo environments and different technology teams

Skill Requirements

Technical Requirement

Maintain and support Webservers and Appservers ( Apache, Tomcat, Jboss, Weblogic)
Version updates and major configuration changes
Linux/Unix and Windows environments




Application deployments (Automation / Manual )
Log analysis and debugging
monitoring and healthcheck
Database Configuration with Appserver
SSL configuration
Patch updates
Knowledge on performance tuning
Experience in config changes in Apache, Tomcat, Jboss, Weblogic servers
Familiarity with ticketing tools (ServiceNow, JIRA)

Documentation & Knowledge Management

Prepare and maintain runbooks, SOPs, and known error databases
Document incidents, fixes, and troubleshooting procedures

Technical Requirement

Maintain and support Webservers and Appservers ( Apache, Tomcat, Jboss, Weblogic)
Version updates and major configuration changes
Linux/Unix and Windows environments
Application deployments (Automation / Manual )
Log analysis and debugging
monitoring and healthcheck
Database Configuration with Appserver
SSL configuration
Patch updates
Knowledge on performance tuning
Experience in config changes in Apache, Tomcat, Jboss, Weblogic servers
Familiarity with ticketing tools (ServiceNow, JIRA)

Other Requirements

Required Skills :
Hands on Experience in managing Application/Web Servers like JBoss, Apache Tomcat, IIS, Wildfly on Windows, Linux and Unix Platforms.
Installation and configuration experience in Apache, Tomcat, Weblogic, Jboss,
Strong knowledge in Manage domains, clusters, node manager, and deployments




Should be familiar with debugging of application data issues and server health check/monitoring.
Maintain Knowledge base and provide first level resolution.
Robust knowledge and experience in Linux/Unix and Windows platform
Should be familiar with DB configuration with App servers
Experience in performance tuning.
Basic knowledge in LoadBalancer, Firewall and Networking

Handson experience in SSL certificate installation management
Experience in Supporting P1/P2 high priority incidents.
Should have understanding about monitoring, maintainability, and support with exposure to tools such as AppDynamics, Dynatrace etc.
Experience in documenting, recording, and updating incidents in ITSM tools along with creation of Runbooks and SOPs for Application’s involved.
Should be cognizant of incident management, problem management, change management and release management.
Understanding and experience on deployments and release management process
Basic understanding of Networks with skills around Telnet , Netstat and DNS

Soft Skills :
Excellent communication and conversation skills (Verbal and Written)

Desired skills :
Knowledge and experience on IIS/ Biztalk management
Knowledge and experience on WSO2 / API management.
Knowledge and experience on Websphere , MQ , administration.

Having this knowledge would be advantage.

Excellent customer handling skills
Good documentation skills
Strong analytical skills and problem-solving capabilities

Experience-Typically 9+ years of experience in application / production support

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Track Lead - JBoss Application Server, Apache Tomcat (India)
🏢 HCLTech
📍 India