Order Management

- Monitor and manage daily order flow across D2C website and marketplace channels.

- Ensure timely order processing, allocation, and dispatch within defined SLAs.

- Coordinate with warehouse and 3PL partners to ensure smooth order fulfillment.

- Track order exceptions and drive timely resolution.


Inventory Management

- Monitor inventory availability across warehouses and sales channels.

- Ensure inventory synchronization between ERP, WMS, and marketplace portals.

- Support stock replenishment planning and inventory transfers.

- Investigate and resolve inventory discrepancies.


Logistics & Customer Experience

- Coordinate with courier partners and 3PL providers to ensure SLA adherence.

- Track delivery performance and customer service KPIs.

- Monitor returns, RTOs, and reverse logistics processes.

- Support customer issue resolution related to fulfillment and delivery.






Reporting & Analytics

- Prepare daily, weekly, and monthly operational reports.


Track and report key metrics such as:
o Order Acceptance Rate (OAR)
o On Time In Full (OTIF)o Order Fill Rate (OFR)