Key Responsibilities

1. Theatre Operations

- Ensure smooth daily operations of all 5 screens, open and close the cinema according to SOPs. Monitor movie schedules and ensure shows start on time, coordinate with projection/technical staff for uninterrupted screenings. Ensure all operational checklists are completed.

2. Customer Experience

- Deliver outstanding customer service, resolve customer complaints professionally. Handle escalated guest issues, monitor guest feedback and implement improvements. Ensure lobby, auditoriums, restrooms & common areas remain clean.

3. Team Management

- Train and develop theatre staff. Prepare weekly/monthly duty rosters. Conduct daily team briefings. Monitor employee performance. Coach and motivate team members. Conduct performance evaluations.

4. Revenue Management

- Achieve ticket sales targets. Increase Food & Beverage sales. Monitor ATP (Average Ticket Price). Improve SPH (Spend Per Head). Promote upselling initiatives. Monitor occupancy and revenue trends.

5. Food & Beverage Operations

- Supervise concession operations. Ensure food quality standards. Maintain hygiene standards. Control food wastage. Monitor inventory. Conduct daily stock verification.

6. Cash Handling

- Verify daily cash collections. Ensure accurate POS transactions. Monitor refunds and void transactions. Reconcile daily sales. Prepare cash reports. Coordinate bank deposits.

7. Inventory Control

- Monitor stock levels. Order consumables. Prevent stock shortages. Conduct monthly stock audits. Reduce inventory losses.

8. Technical & Facility Management

- Coordinate preventive maintenance. Ensure projectors,



audio systems and HVAC function properly. Report equipment breakdowns. Coordinate with vendors for repairs. Ensure uninterrupted utility services.

9. Safety & Compliance

- Ensure Fire Safety compliance. Conduct emergency drills. Ensure evacuation procedures are followed. Monitor CCTV operations. Ensure statutory compliance. Follow health and safety regulations.

10. Housekeeping & Hygiene

- Maintain cleanliness across the multiplex. Ensure washrooms are hygienic. Monitor housekeeping schedules. Ensure pest control activities. Maintain sanitation standards.

11. Marketing Support

- Execute promotional campaigns. Coordinate local marketing activities. Support movie launches. Organize events. Build relationships with nearby corporates and institutions.

12. Reporting

Prepare daily, weekly and monthly reports including:

- Revenue Report
- Occupancy Report
- F&B; Sales Report
- Attendance Report
- Incident Report
- Maintenance Report
- Stock Report
- Customer Complaint Report
- Shift Closing Report

Candidate Preference:

- 5–8 years in cinema, retail, hospitality, entertainment, hotel, or mall operations.
- Minimum 2–3 years in a managerial role.
- Experience handling teams of 50+ employees is preferred.
- Bachelor's Degree in Business Administration, Hospitality, Hotel Management, Retail Management, or equivalent.

Note: Interested candidates can directly contact us through mobile +91-XXXXXXXXXX) or email ([email protected])

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:

- Cell phone reimbursement
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Cinema Manager (India)
🏢 DNC - Dmax Theatre
📍 India