1. Key Responsibilities

A. Customer & Site Support

- Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation

- Identify and resolve application-related issues at site

B. Complaint Handling & RCA

- Attend customer complaints along with Sales team

- Perform root cause analysis (RCA) using structured methodologies

- Provide corrective and preventive actions (CAPA) timely

- Prepare and submit technical reports to internal and external stakeholders

C. Technical Coordination

- Act as a link between Sales, Quality, Production, and Customers

- Gather technical feedback from customer sites and share insights for improvement

D. Quality Support

- Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)

- Support audits (Complaint wise), inspections (3rd party), and documentation as required

- Support ROPEX function when required

E. Documentation & Reporting

- Maintain records of site visits, complaints reports

- Prepare detailed inspection reports, MOMs, and technical findings

- Track closure of customer complaints and action points

F. Continuous Improvement

- Identify opportunities for product and process improvements based on field feedback





- Support implementation of best practices across plants and sites

2. Qualification & Experience

- Education: Diploma / Degree in Mechanical or Industrial Engineering

- Experience: 3 to 5 years of relevant experience

- Preferred industries: Insulation (Rockwool / Glass Wool) , Ceramic, Glass

3. Skills Required

- Strong technical understanding of materials and applications

- Positive knowledge of quality control and testing methods

- Ability to perform root cause analysis (RCA)

- Effective communication and coordination skills

- Willingness to travel extensively (PAN India & abroad)

- Problem-solving and customer-focused approach

4. Additional Requirements

- Ability to work in field conditions and customer sites

- Basic understanding of IMS standards (ISO 9001, ISO 14001, ISO 45001) is preferred

- Proficiency in report writing and MS Office tools

5. Key Performance Indicators (KPIs)

- Customer complaint closure time

- Effectiveness of RCA and CAPA

- Customer satisfaction feedback

- Quality improvement initiatives implemented

Education & Experience - Diploma mechanical 3 to 6 years or BE/B,tech in mechanical engineering 3 to 5 years

📌 Technical Quality Executive (Gujarat)
🏢 ROCKWOOL Group
📍 Gujarat