We are seeking a dedicated Customer Care Executive to join our Post Sales Department. The ideal candidate will be passionate about delivering exceptional customer experiences and skilled at resolving complex issues with patience and professionalism.
Key Responsibilities:
1. Customer Support & Resolution
- Manage and respond to customer inquiries across multiple channels (phone, email, WhatsApp)
- Address and resolve customer concerns with empathy and efficiency
- Handle escalated and complex customer issues with composure and professionalism
- Ensure timely resolution of all customer queries within defined SLAs
2. Maintain Performance & Quality
- Consistently meet or exceed customer satisfaction targets and KPIs
- Maintain high-quality standards in all customer interactions
- Follow up with customers to ensure complete resolution and satisfaction
3. Documentation & Reporting
- Maintain accurate and detailed records of customer interactions in the CRM system
- Update customer databases with relevant information
- Generate regular reports on customer feedback and recurring issues
Requirements
Essential Requirements:
- Language Proficiency:
Fluent communication in English, Bengali, and Hindi (spoken and written)
- Experience: Minimum 2 years in customer care, call centre, or back-office operations
- Communication Skills: Excellent verbal and written communication with robust listening abilities
- Problem-Solving: Ability to analyse issues and provide effective solutions
- Interpersonal Skills: Strong persuasion and negotiation skills to address customer concerns
- Technical Skills: Proficiency in MS Office and CRM software
Desired Attributes:
- Patient and empathetic approach to customer service
- Ability to remain calm under pressure
- Detail-oriented with strong organisational skills
- Team player with positive attitude
Benefits
- All Statutory Benefits: EPFO, ESIC, Health Insurance, Paid Leaves, etc.
- Career Growth: Clear progression path within our expanding organisation
- Skill Development: Regular training programs and workshops
- Professional Exposure: Work with modern CRM systems and customer service tools
- Work Environment: Supportive team culture with experienced mentorship
📌 Customer Care Executive (Kolkata)
🏢 Important Company of the Sector
📍 Kolkata
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