Clientu0027s business problem to solve?nnFor more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfactionnnPositionu0027s General Duties and TasksnnIn these roles you will be responsible for: nn * Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.n * Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are metn * Analyzing medical insurance claims for quality assurancen * Resolving moderately routine questions following pre-established guidelinesn * Performing routine research on customer inquiries.n * Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products,



services and processes performed by the teamnnnnRequirements for this role include: nn * Ability to work regularly scheduled shifts from Monday-Friday according to US time.n * High school diploman * 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn current software tools.n * 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.n * 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisionsnnnn*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekendu2019s basis business requirement.nn*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.n

📌 Customer Care Collections Sr. Rep. (Noida)
🏢 Important Business
📍 Noida