Key Responsibilities:

- Manage and maintain customer databases and ensure data accuracy and completeness.

- Handle post-sales customer engagement including documentation, coordination, and regular follow-ups.

- Serve as the point of contact for clients regarding queries, concerns, and updates.

- Coordinate with internal teams (sales, legal, finance, etc.) to ensure smooth execution of processes.

- Monitor customer feedback and take appropriate action to improve client satisfaction.

- Track and follow up on payments, agreements, and other post-booking formalities.

- Assist in organizing customer meets, handovers, and other client engagement events.

- Prepare and share customer status reports with the management team.





- Utilize CRM tools to analyse trends and generate actionable insights for improving customer experience.

Requirements

- Bachelor’s degree in any discipline; MBA/PGDM in Marketing or related fields is a plus.

- 1-3 years of experience in customer service or CRM role, preferably in real estate or a service-oriented industry.

- Solid interpersonal and communication skills (both verbal and written).

- Proficiency in MS Office and CRM software.

- Excellent problem-solving abilities and attention to detail.

- Ability to multitask and manage time efficiently.

- Customer-centric mind-set with a positive attitude.

📌 CRM Executive (Sahibzada Ajit Singh Nagar)
🏢 Nameless
📍 Sahibzada Ajit Singh Nagar