Key Responsibilities
Design, configure, and develop solutions in ServiceNow for ITSM processes (Incident, Problem, Change, Request, Knowledge, CMDB).
Implement and manage
end-to-end integrations
between ServiceNow and external systems using REST, SOAP, MID Server, IntegrationHub, APIs, and other connectors.
Customize ServiceNow applications (forms, workflows, business rules, client scripts, UI policies, notifications).
Develop and maintain Service Catalog items and Service Portal components.
Ensure
data integrity
within CMDB and integrated systems.
Collaborate with business analysts, process owners, and stakeholders to capture requirements and translate them into ServiceNow solutions.
Apply best practices for ServiceNow development, including coding standards, security, and performance optimization.
Participate in
ServiceNow upgrades
, regression testing, and patch management.
Troubleshoot technical issues, perform root cause analysis, and resolve incidents related to ServiceNow and integrations.
Document technical solutions, designs, and processes for ongoing support.
Required Skills & Experience
4–6+ years
of hands-on ServiceNow development experience.
Robust expertise in




ITSM modules
(Incident, Problem, Change, Request, CMDB).
Proven experience in
ServiceNow integrations
using REST/SOAP APIs, IntegrationHub, MID Server, or other middleware.
Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, Client Scripts, UI Actions).
Experience with
ServiceNow Flow Designer
and workflow automation.
Positive understanding of ITIL processes and best practices.
Familiarity with ServiceNow administration (ACLs, roles, users, groups).
Knowledge of version upgrades and performance tuning in ServiceNow.
Robust problem-solving and debugging skills.
Excellent communication and collaboration skills.
Preferred / Nice-to-Have
ServiceNow Certified System Administrator (CSA) or higher (CIS-ITSM, CIS-IntegrationHub).
Experience in
CMDB Discovery and Service Mapping
.
Exposure to
other ServiceNow modules
(HRSD, ITOM, SecOps, GRC) is a plus.
Experience working in Agile/Scrum environments.
Knowledge of cloud platforms (AWS, Azure) or integration with monitoring tools (e.g., Splunk, Dynatrace, SolarWinds).

📌 Servicenow Developer Bengaluru (India)
🏢 N Consulting
📍 India