The Executive: Sales Operations will be responsible for managing CRM-based order processing, pricing coordination, partner communication, and sales reporting. The role ensures accuracy, timely follow-ups, smooth billing reconciliation, and productive support to resellers and end customers.
Key Responsibilities
- Process and update customer and reseller orders in CRM on a real-time basis with high accuracy.
- Share product pricing with resellers as per the approved price matrix.
- Prepare, maintain, and circulate monthly pricing workings for all India partners.
- Handle website and paid incoming enquiries and guide end customers regarding pricing and authorized reseller details.
- Make outbound calls to resellers and end customers for RFQ and quotation follow-ups.
- Generate and share end-customer quotations as per company guidelines.
- Match and reconcile monthly billing reports and ensure data accuracy.
- Prepare daily sales reports, forecasts, and MIS for management review.
- Share required operational and sales reports through internal systems.
- Coordinate with internal teams (Sales, Accounts, Support) for smooth order execution.
Required Skills & Competencies
- Strong working knowledge of CRM systems and MS Excel.
- Good understanding of sales operations and order management processes.
- Excellent communication and follow-up skills.
- High attention to detail and accuracy.
- Ability to manage multiple tasks and meet deadlines.
- Customer-oriented and partner-focused mindset.
Experience
- 1–3 years of experience in sales operations, order processing, or channel management (preferred).
- Experience working with distributors/resellers will be an advantage.
📌 Senior Coordinator (India)
🏢 ARK Infosolutions
📍 India
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