Posting
Title :

CIS
SERVICE DELIVERY MANAGEMENT

Qualification
:

Any
graduation

Experience
:

5
to 7 years

Must
Have Skills :

Robust
experience in CIS Service Delivery Management, including incident,
problem, and change management processes.

- Excellent
stakeholder management and communication skills with ability to
coordinate across technical and business teams.

- Knowledge
of ITIL framework, SLA/KPI tracking, and service governance
practices.

Good
to Have Skills :

Experience
with cloud platforms, cybersecurity operations, or infrastructure
management tools.

- ITIL/Foundation
or Service Management certifications.

- Exposure
to automation, reporting dashboards, and continuous service
improvement initiatives.

Roles
and Responsibilities:

Manage




end -to -end CIS service delivery operations while ensuring SLA
compliance and high customer satisfaction.

- Coordinate
with internal teams, vendors, and clients to resolve incidents,
drive problem management, and improve service quality.

- Prepare
service reports, monitor KPIs, conduct review meetings, and
implement continuous improvement plans for operational
efficiency.

Location
:

Pune

CTC
Range :

12
to 14 LPA

Notice
period :

Immediate

Shift
Timings :

General

Mode
of Interview :

Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Contract