Location: Andheri, Mumbai
Type: Full-Time
Start Date: Immediate

About Aashni + Co: Aashni + Co is a leading destination for luxury South Asian fashion, showcasing the finest in couture, occasion wear, and designer accessories. With a discerning eye for craftsmanship and design, we bring together a curated blend of India’s most celebrated and emerging designers under one roof. With flagship stores in London and Mumbai and a strong online presence, we offer an unmatched luxury shopping experience.

Responsibilities:

Handling Customer complaints & grievances.

Resolving customer’s query via emails and phone calls.

Keeping track of the orders and arranging required styles on request.

Resolving queries on social media on posts and direct messages.

Forwarding queries to concerned Team.

Upselling on the desired products





Required Experience/Skills/Education:

A bachelor’s degree in administration or related field.

A minimum of 3 years' experience (fashion Ecom based preferred)

Excellent interpersonal and written and oral communication skills.

Knowledge of CRM systems.

Computer skills. Knowledge of mediation and conflict resolution techniques

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per month

Perks:

- Health insurance
- Provident Fund

Application Question(s):

- Where do you stay ?
- What is your current ctc ?
- What is your expected ctc ?

Experience:

- total work: 1 year (Preferred)

Work Location: In person

📌 Customer Success - Inside sales (India)
🏢 Aashni
📍 India