We are hiring an experienced Lead Assistant Manager to join our diverse team at EXL IT service management in Bangalore.
Growing your career as a Full Time Lead Assistant Manager is a terrific opportunity to develop exceptional skills.
If you are strong in persuasion, decision-making and have the right drive for the job, then apply for the position of Lead Assistant Manager at EXL IT service management today!

Job Description

Position Title, Responsibility Level

AM/LAM- Cognitive CX Delivery Function

Digital Transformation
Reports to
Sr. Manager - Digital CX CoE
Permanent/ Temporary

Permanent Span of Control

Individual Role Location

Noida
Basic Function

.

- Strong experience in developing intent and utterances based logics and interaction flows on conversational AI
- Strong experience in developing NLP based intent classification, routing and treatment of customer interactions
- Strong experience in developing REST APIs and developing product to enhance customer experience
- Exposure of Lex and or Dialogflow, Watson or similar platform
- Understanding of UI elements, APIs, Database interfaces etc.
- Develops tasks / objects using core workflow principles that are effective, well structured, maintainable and easy to understand
- Revert with timelines on fixes of UAT observations
- Provide post implementation support to all changes
- Keep the project manager and product committee informed of task accomplishment, issues and status
- Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices.
- Perform Technical documentation as per the Project lifecycle

Essential Functions

- Good communication and presentation skills
- Self-motivated, team player, action and results oriented.
- Process driven and conceptual thinking




- Change Management skills
- Innovative thinker
- Quick and agile learner

Primary Internal Interactions

- Service Delivery Managers
- Digital transformation team
- ISG Team

Primary External Interactions

- Client Teams - especially Client Business & Technology Teams.
- External Vendors -Product & Services Vendors/Partners, Industry/Business forums

Organizational Relationships
Reports To : Sr. Manager - Digital CX CoE Supervises : Individual Contributor
Skills

Technical Skills

- Have 3-5 yrs of working experience mainly around NLP/NLU
- Have 1-2 yrs of experience in speech to text and text to speech API/platform
- Have built many ML models and deployed in production in the field of Healthcare, Insurance, and Banking, etc.
- Have experience in building Conversational AI/Intelligent Chatbots on web and or mobile platform
- Have working experience in building chatbots using Google Dialogflow, IBM Watson, Amazon Lex, etc.
- Must be very good with various programming and scripting languages like Python, Java, and Groovy
- Must possess fairly good knowledge of developing API/REST Services
- Must be hands on with tools like Git, BitBucket, etc.
- Good to have understanding of SDLC e.g. Agile, Scrum, etc.
- Good to have working exposure on domain NLP models for Healthcare, Insurance, Travel, or Banking etc.
- Have good knowledge of data structures, and must be very good at analytical and problem solving
- Must be a good team player, proactive, hardworking




- A good communicator with internal and external stakeholders
- Overall 5+ years in development using Python, Java etc.
- Must be good with data structures, sql, and no-sql databases
- Can set-up deployment pipeline using Git/Jenkin
- Willing to work in US/UK shift in services environment

Process Specific Skills

- Having worked in a Digital transformation capacity using cloud specific solutions and implementation
- Good understanding of conversational AI Trends, platforms, and technologies
- Must be ready to work and support multiple time zone whenever there is a need

Soft skills (Desired)

- Independent problem-solving,
- Self-direction, Self-motivated, Adaptable and team oriented person
- Should be able to work independently, with minimum supervision.
- A Strong sense of ownership, urgency, and drive.
- Tack-sharp analytical abilities.
- Strong interpersonal and communication skills.

Education Requirements

- Graduate, preference for degree in Computer Science (MCA/BS/BE) with industry recognized certifications

Work Experience Requirements

- Overall 4-7 years of experience with at-least 3 years of experience in AI/ML development, Conversational AI, speech to text and text to speech technologies and solutions, Dialogflow, Lex, Watson or other cloud based conversational architecture, solution creation and integrations etc.

- Master`s degree or Bachelor's degree combined with equivalent additional qualifications and/ or experience

Annexure:

Acknowledgement (acknowledge that the information contained in this document is factual and complete)
___________________________________ ___________________________________________ ____________________________
Candidate Supervisor/Manager Date

Benefits of working as a Lead Assistant Manager in Bangalore:

● Company offers great benefits
● Advancement opportunities
● Advantageous package

📌 Lead Assistant Manager - with Great Benefits (Bengaluru)
🏢 Important Business
📍 Bengaluru