- Real-time troubleshooting: hardware, firmware & connectivity issues
- Assist drivers in locating chargers & using mobile app
- Handle payment, billing & RFID transaction queries
- Coordinate with engineers for escalated faults
- Monitor station uptime via CSMS dashboard
- Maintain detailed support tickets & knowledge base
Qualifications / Skills
- 12th / Graduate (STEM degree preferred)
- Familiarity with EV charging standards (Level 2, DC Fast, OCPP)
- Solid communication in Hindi/English
- Comfortable with rotating shifts (24/7 network)