Lead, manage, and supervise multiple On-Field Collection Managers across the assigned location
Drive recovery performance by ensuring timely follow-up and resolution of delinquent accounts
Formulate and execute collection strategies at the location level in line with organizational goals
Monitor portfolio health, identify high-risk accounts, and ensure effective action plans are implemented
Ensure adherence to company policies, RBI guidelines, and regulatory compliance in all collection practices
Coordinate with external collection agencies and vendors for recovery support.
Track and report performance metrics, portfolio trends, and recovery progress to Zonal/National Heads
Provide regular training, mentoring, and motivation to on-field managers to enhance efficiency and professionalism
Handle escalated customer issues and resolve disputes effectively to protect customer relationships and brand reputation
Collaborate with cross-functional teams (Operations, Legal, Risk, Sales)
for resolution of complex or chronic cases and drive team performance through regular reviews and structured reporting.
- Required Knowledge: Home loans LAP
- Skills Required:
Strong leadership and people management skills.
Strategic thinking with ability to drive performance across multiple teams.
Excellent communication, negotiation, and conflict resolution abilities.
Data-driven approach with robust analytical and reporting skills
High customer orientation with focus on compliance and ethical collection practices.
- Educational Qualifications and Experience:
Minimum Qualification: Graduate
712 years of experience in loan collections, with at least 35 years in a managerial role leading teams.
Experience in home loan or secured loan collections preferred.
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Area Collections Manager (Gujarat)
🏢 IIFL home finance
📍 Gujarat
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