We are looking for a highly skilled and experienced Team Leader Operations to join our team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with excellent leadership and communication skills.

Roles and Responsibility

- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer experience.
- Analyze data and metrics to identify trends and areas for improvement.
- Provide coaching and training to team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.

Job Requirements

- Proven experience as a Team Leader or similar role in an international BPO setting.
- Strong knowledge of customer experience management and service operations.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work in a quick-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with advanced support technologies and processes.

📌 Team Leader Operations (West Bengal)
🏢 TP
📍 West Bengal