We are looking for a skilled Team Leader Operations to join our team in the international sector. The ideal candidate will have 2-5 years of experience and be based in India.

Roles and Responsibility

- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure smooth operations.

Job Requirements

- Proven experience in a team leadership role, preferably in a BPO or IT-enabled services environment.
- Robust understanding of CRM systems and processes.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced workplace and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Experience working with international clients or teams is an advantage.

📌 Team Leader Operations - International (West Bengal)
🏢 TP
📍 West Bengal