Roles and Responsibility

- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze operational data to identify trends and areas for improvement.
- Implement quality control measures to maintain high standards.

Job Requirements

- Proven experience in operations management, preferably in a similar industry.
- Solid leadership and communication skills, with the ability to motivate and guide teams.
- Excellent problem-solving and analytical skills, with attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong knowledge of CRM/IT enabled services/BPO operations and processes.
- Experience working with international clients or teams is an advantage.

📌 Team Leader Operations - International (West Bengal)
🏢 TP
📍 West Bengal