Job Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and skilled growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.

In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.

You will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other.

Responsibilities

Manages day-to-day resourcing operations, ensuring optimal utilization of resources. Collaborates with delivery and HR teams to meet business requirements through proactive resource planning and reporting.

- Manage end-to-end allocation of employees to projects based on skills, experience, and availability.
- Conduct regular utilization reviews and bench management activities.
- Monitor RM metrics and provide analytical insights for decision-making.
- Support project managers in addressing resource conflicts and shortfalls.
- Drive capacity planning and reallocation to meet client delivery timelines.
- Prepare detailed MIS and business reports (utilization, availability, variance).
- Collaborate across departments for workforce forecasting and hiring needs.




- Identify minor process gaps and suggest improvements.

Shared Services Outsourcing Advisory Specific

- Worked across multiple corporate functions (Finance, HR, Procurement, IT, Legal etc.), supporting business transformation and shared services expansion.
- Experience with GBS / GCC strategy roadmap creation, detailed future state design and transition management,
- experience in location strategy, activity level scoping for various functions (Fin, HR, IT, procurement etc.) and FTE sizing
- Business case scenario modelling based on various options
- Transition roadmap creation
- Designing the target operating model design
- Ability to design processes using tools such as Visio, Aris etc, mapping hand off points, identifying controls

- Experience in financial modelling, cost-benefit analysis, and FTE sizing for GCC/GBS feasibility studies.
- Experience with automation and digital enablers (RPA, AI, process mining, analytics tools) to streamline GBS operations
- Worked with senior stakeholders to design KPIs, SLAs, and governance mechanisms for GBS service management
- Managed service delivery transformation projects, including outsourcing vendor selection and contract management.
- Experience with at least 1 end to end GBS/GCC execution program
- Strong foundation in core consulting skills such as client stakeholder management, problem solving, strategic thinking, and strong proficiency in power point, excel and Visio skills
- Experience with project management methodologies and tools

Mandatory skill sets

- Advanced Excel (data analysis, pivot tables, lookups, conditional formulas).
- Good understanding of RM lifecycle and project staffing processes.
- Effective communication, negotiation, and relationship management.
- Analytical and problem-solving mindset.
- Time management and multitasking ability.

Preferred skill sets

- Utilization %, bench optimization, and resourcing accuracy.
- Quality and insightfulness of RM reports.
- Stakeholder satisfaction and timely project staffing.
- Efficiency in resolving resource conflicts.

📌 IN_Senior Associate_Resource management_OC RMG_Advisory (West Bengal)
🏢 PwC Service Delivery Center
📍 West Bengal