Job Summary

Account Manager (Client Services) - Location: Kolkata (Head Office); Department: Client Services Account Management; Reporting To: Account Director Client Services; Role Type: Mid-Level Management.

We are seeking an experienced and energetic Account Manager Client Services to manage key client relationships, oversee campaign execution, and lead a team of client servicing professionals. The role acts as a bridge between strategic account planning and operational delivery, ensuring campaigns are executed seamlessly while maintaining high levels of client satisfaction.

The ideal candidate will possess strong client servicing expertise, excellent project management skills, and the ability to lead teams in a fast-paced marketing and brand activation environment.

Key Responsibilities

Client Relationship Management

- Serve as the primary point of contact for assigned client accounts.
- Manage client communications, project updates, deliverables, and issue resolution.
- Build and maintain long-term client relationships through proactive engagement.
- Ensure high levels of client satisfaction and retention.

Campaign Project Management

- Translate client briefs into actionable campaign plans.
- Coordinate end-to-end execution of marketing, activation, and experiential campaigns.
- Monitor timelines, budgets, deliverables, and project milestones.
- Ensure campaigns are delivered on time, within budget,



and aligned with client expectations.

Cross-Functional Coordination

- Collaborate closely with Creative, Operations, Production, and Finance teams.
- Ensure accurate briefing and seamless internal communication.
- Resolve operational bottlenecks and escalate critical issues when necessary.
- Drive efficient execution across multiple stakeholders.

Reporting Documentation

- Maintain campaign trackers, client records, approval documents, and project reports.
- Prepare periodic status reports and performance updates for management.
- Ensure all documentation remains accurate, organized, and audit-ready.

Behavioral Competencies

- Strong Leadership Team Management
- Excellent Communication Interpersonal Skills
- Client-Centric Approach
- Problem Solving Decision Making
- Time Management Organizational Skills
- Attention to Detail
- Accountability Ownership
- Ability to Work Under Pressure

Qualification Experience

- Bachelors Degree in Marketing, Business Administration, Communications, or a related field.
- MBA or Postgraduate qualification preferred.
- 58 years of experience in Client Servicing, Account Management, Brand Activation, Advertising, Events, or Marketing Services.
- Proven track record of managing multiple client accounts and delivering successful campaigns.

Job Type

Full time

📌 Account Manager (Client Services) (West Bengal)
🏢 YOGINI TRADEX
📍 West Bengal