Role & responsibilities

Executive- Back Office for Brazil eVisa will be responsible for ensuring that applications are processed within the defined turnaround time with 100% accuracy and zero tolerance for errors. Duties include scrutinizing and verifying visa applications, passports, and supporting documents. The candidate must be willing to work on (24x7) work schedule, rotational offs, and overtime as required by business needs, and must strictly follow all Standard Operating Procedures (SOPs) and process manuals without deviation.

Job Description (24x7 Shift)

Application Review & Verification

- Review and verify submitted eVisa applications for accuracy and completeness.
- Ensure all required documents are attached as per visa requirements.
- Accurately enter applicant data into the eVisa BO processing system.
- Maintain records of daily processed applications for QC.
- Prepare periodic reports on application volumes, errors, and turnaround times

Handling Corrections & Rejections:

- Process application corrections or updates as requested by MFA.
- Maintain records of daily processed applications.





Payment Verification

- Confirm that visa fees are correctly received in BO.

System Testing & Feedback:

- Participate in testing new features or updates in the eVisa system.
- Provide feedback for system improvement.

Confidentiality & Data Protection:

- Handle sensitive applicant information with strict confidentiality.
- Follow data protection policies and best practices

Sustainability:

- Promote judicious use of natural resources.
- Adhere to the organizations setting, health, and safety policies, objectives, and guidelines.

Anti Bribery Management Systems (ABMS)

- Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.

a. Understanding of ethical standards and the importance of integrity in business practices.

Education

- Graduate or Global Equivalent Degree

Experience

- 0 1 year of relevant work experience.
- Skills: Excel & MS-Office Proficiency, Email & Chat Support, Typing Speed 24wpm, English Read & Write

📌 Executive- Back Office eVisa (Mumbai)
🏢 VFS Global
📍 Mumbai