05 Aug
|
Navigant International
|
New Delhi
05 Aug
Navigant International
New Delhi
Key Responsibilities:
Manage end-to-end customer support operations.
Ensure achievement of SLAs, KPIs, quality, and productivity targets.
Lead, coach, and develop Team Leaders and customer support teams.
Handle customer and client escalations effectively.
Analyze operational performance and implement process improvements.
Collaborate with cross-functional teams to ensure seamless service delivery.
Prepare operational reports and present business insights to leadership.
📌 Operations Manager (New Delhi)
🏢 Navigant International
📍 New Delhi